Whether you’re at the helm of a small or midsize business, handling the day-to-day operations of a charitable organization, or managing an educational facility, there’s something you’ve probably learned: effective communication is key.
Most leaders would probably agree that the importance of good communication cannot be understated, regardless of which industry you’re working in.
How do you know if your staff or customers are truly satisfied with their experience? The answer is simple: you ask them. Communication often begins with just a simple question. And thanks to the ET-Survey app for Xerox ConnectKey-enabled devices, you can do just that—quickly, easily, and in real-time.
Let’s dive into how this powerful app can revolutionize the way you gather insights about your customers or employees and make data-driven decisions with that information:
Customizable, User-Friendly Survey Creation Without Duplicates Using the ET-Survey App
The ET-Survey app, developed by the award-winning Etiqube software solutions, is an innovative survey solution for businesses with public-facing, ConnectKey-enabled Xerox devices—or organizations who simply want to gather internal insights using their private, staff-only machines. This user-friendly app enables the creation of customized surveys displayed on the multifunction printer’s screen, allowing customers or staff to rapidly provide feedback on their experience.
The app also allows administrators to customize a privacy policy disclaimer, ensuring users that their responses are treated with the utmost confidentiality. You can even choose to make all responses anonymous, which can make customers or staff feel more comfortable about being honest with their feedback.
Duplicate responses (i.e., multiple responses from the same user) can be mitigated as well—the app’s settings can be adjusted to limit users to one vote per time period or ever.
How Surveys Can Be Used to Gather Valuable Feedback From Both Customers & Internal Staff
While perhaps most users of the ET-Survey app will utilize it with public-facing devices, such as those found in print shops, it’s certainly worth noting that the app can also serve as a valuable tool for gathering internal employee feedback—a vital aspect of fostering a positive work environment and improving employee engagement.
By customizing surveys tailored to your employees’ experiences, business owners and team leads can discover which areas management could improve upon. Employee retention can be improved by showing that you really do care about the opinions held by your staff. Being able to gather these results anonymously can yield even better results, as staff will be more likely to complete surveys honestly without fear of reprisal or judgment.
Candid feedback like this can ultimately lead to actionable insights and positive changes in areas that upper management may not have even been aware of previously.
Ready to Enter a World of Customization Options? Empower Your Organization With Modern Xerox Equipment
Harnessing the power of effective communication, rapid feedback, and real-time data analysis can lead to some pretty impressive improvements in satisfaction for both customers and employees—and this is just one of the many, many things you can do using modern Xerox office equipment.
If you’re interested in learning more about streamlining your workflows and enhancing the way you communicate internally and externally, please feel free to contact our team at QDoxs with any questions you may have. You’re also invited to request a free online quote.
