Sometimes a technology comes along and you just know it’s going to be a game changer.
That’s been the general consensus on CareAR, an augmented reality software company which was recently acquired by Xerox. The eponymous CareAR App breathes some truly impressive new life into the way businesses can provide technical support to their clients—it all feels very futuristic, but it’s available now.
In today’s QDoxs blog post, we’re going to delve into the CareAR app: what it is, what it does, and how your business might be able to benefit from this groundbreaking support and communication technology.
CareAR: A Better Way to Give & Receive Technical Support
Augmented reality is the term used to describe software that, in some manner or another, augments—changes and adds to—the way we see the real world. That’s exactly what the CareAR app does.
Imagine making a video call to a friend. The goal of the call is to help them fix their copy machine (this, of course, is something we know a thing or two about!). Instead of simply telling them what to do, which sometimes can involve a lot of trial-and-error and vocal describing of what needs to be done, what if you could “draw” onto what you see on your screen? What if you could make annotations, place arrows, or circle important parts of what you’re seeing?
That’s exactly what the CareAR app allows you to do. When the person on the other end of the support call points the camera of their mobile device at whatever you’re helping them trouble shoot, they’ll be able to see your annotations in real time—and if they point the camera somewhere else, those annotations will “stay” where you placed them.
How Augmented Reality is Transforming The Way We Communicate Both Personally and in B2B Support Scenarios
If you imagine the scenario previously described, you can see how the CareAR app and similar technology in the pipeline at Xerox will really make a huge impact on the way we provide support to our customers. The possibilities are endless—and augmented reality support technology like the CareAR app is truly changing the way we communicate and help one another.
To see a real example of how the CareAR technology works, watch this video from the team that developed it. Try and see if you can spot the different ways you could use this technology to provide support to your own customers—and, perhaps more importantly, how you could receive technical support yourself from someone else, like a Xerox representative, your car mechanic, or any other number of scenarios. It’s truly amazing stuff!
Place Your Business at the Forefront of Technology Innovations By Switching to Xerox – Here’s How to Start
Are you ready to place your office at the forefront of technological innovations like the CareAR app? It’s time to upgrade to the Xerox experience—if you’d like to learn more about how you can get started with better efficiency and boosted productivity doing things the Xerox way, please feel free to contact us. If you already know what would be best for your workplace, you’re also more than welcome to request a free quote.
